Terms of Service

Scope

These Terms of Service ("Terms") govern your use of our diagnostics and repair services. By submitting a device to Motherboard Repair Canada ("MRC", "we", "us"), you agree to these Terms. In these Terms, "you" and "your" refer to the individual or legal entity that requests a quote, submits a device, approves an estimate, or pays for any service provided by MRC.

Use of our services is also subject to our Privacy Policy, which is available at https://motherboardrepair.ca/privacy.html (or the equivalent page on our website) and explains how we handle personal information and diagnostic data.

Acceptance of Terms

By requesting a quote, submitting a device, approving an estimate, or paying any invoice, deposit, or subscription to MRC, you agree to the version of these Terms in effect at the time you engage or pay for our services. We may update these Terms from time to time by posting a revised version with an updated "Last Updated" date, and such updates may occur without separate or direct notice to you. Updated Terms apply to services, work orders, and payments occurring after the effective date of the update, and you are responsible for reviewing these Terms on a regular basis to stay informed of any changes.

Our goal is to provide clear, transparent, and professional services. To do our best work for you, we must clearly define the relationship between you and MRC so that you know what to expect from our services, processes, and limitations.

Work we agree to do

We use the free job assessment to decide if we can accept your job.

Before paid work starts, we state the work, price, and any fee for tests. We wait for your approval before we start that work or order parts.

Approved fees for tests are not refundable, except where the law requires a refund.

Changes to the job

If the scope or price needs to change, we send you the changes by SMS.

We wait for your approval before we do the changed work.

If you decline, we stop the changed work and explain how to get your device back. Charges for work you already approved may still be due.

Parts we use

Before you approve parts, we state whether they are new, refurbished, or used. Refurbished means restored for use.

We state which parts and work the price covers. We ask for approval before a parts change alters the agreed scope or price.

Service Outcomes and Refunds

• All diagnostics and repair work are performed on a best-effort basis. While we aim to restore function, no specific outcome is guaranteed unless expressly stated in writing.
• Time spent and parts used in good-faith attempts to diagnose or repair a device may remain billable even if the device cannot ultimately be restored to full working condition.
• Where the original reported issue is improved but not fully resolved, or where additional unrelated faults exist, the service may still be considered services rendered unless we have agreed in writing to a different outcome or guarantee.
• Refunds, credits, or discounts are provided only where required by law or as expressly offered by MRC in writing for a particular service or work order.

Payment, Deposits, and Shipping

• Most repairs and services do not require advance payment. Payment is normally due after the approved work is complete and before the device is released or shipped back.
• We may require a deposit or advance payment for expensive or special-order parts or special jobs. We will disclose the amount before you approve the work.
• Any price, paid diagnostic fee, deposit, or advance payment is confirmed before the related billable work or parts order proceeds.
• Accepted Payment Methods: Remote card payments are processed by Stripe. In-person cash, debit, or credit may also be accepted. Eligible business accounts may receive expressly approved invoice, purchase-order, or net-term arrangements.
• Stripe is our third-party payment processor; payment records are retained only as required to process payments.
• Mail-in customers are responsible for shipping costs to and from MRC unless we agree otherwise in writing. Return shipping and optional insurance are added to the amount due and must be paid before the device is shipped back.
• International service is available only for jobs we accept in writing. International customers are responsible for shipping, customs forms, duties, taxes, brokerage, insurance, and all import or export requirements. MRC may refuse any device or route that cannot be shipped legally or safely.

Repair Requests and Communication

• New repair requests should start with the contact form on our Contact page. Sending the form creates a new device repair request and starts the free job assessment used to decide whether we can accept the job.
• If you cannot use the form, you can leave a voicemail at 226-702-0555.
• All repair communication is handled through SMS to keep each job organized. You must provide an SMS-capable number and keep it current.
• We do not use email for repair follow-up. Email may still be used by Stripe for approved invoices or receipts, or when an email address is needed to confirm eligibility for a special program.

Non-Payment, Chargebacks, and Security Interests

• Where permitted by law, MRC may retain possession of a device as security for unpaid invoices, including amounts arising from chargebacks or reversed payments, until the balance is resolved.
• If payment is 30 days late, we will contact you about the balance and next steps. We follow the notice and handling rules below for uncollected devices.
• Unresolved chargebacks or reversed payments may be referred to collections or other lawful recovery processes, and may result in suspension or refusal of future services.
• MRC may decline future work or require prepayment from accounts with a history of non-payment, chargebacks, or abusive conduct toward staff.

Warranties and Limitations

• We will do the approved work with reasonable care. We provide an extra service warranty only if we state it in writing. These terms do not limit rights the law does not let you waive.
• Any applicable warranty is limited to the specific replacement parts supplied and is subject to the part supplier’s terms.
• MRC does not re‑warranty or extend the original manufacturer’s warranty for your device.
• Devices previously exposed to liquid, corrosion, prior repair attempts, or severe damage have increased risk; success is not guaranteed.

Backups and device access

Repair work does not include a backup. If you need a copy of your files, we will review that as a separate job.

We will explain which files we can try to copy, where the copy will go, and the price.

We will wait for your approval before that work starts. We cannot promise that we can copy or recover every file.

Before we erase files

We will ask you before we do work that will erase files. We need your approval for that step.

A reset or a fresh system install may erase files.

Files may be lost during a repair even if we do not plan to erase them.

Access for the job

If we need to open your files or log in to your device, we explain why. We ask for your consent first.

We will only access what the approved work needs. If you cannot give access, we will explain which tests or repairs we cannot do.

If remote access is needed, we will ask for consent before the session.

Data, Risk, and Liability

• You must keep a backup of files you need. We are not liable for data loss, except where the law requires us to be.
• MRC is not liable for pre‑existing faults or latent defects that manifest during diagnostics or repair.
• You understand and accept that diagnostics and repair attempts may require heat, cleaning, removal or replacement of components, or other processes that can result in irreversible modifications to the device, its configuration, or its appearance, even when performed with appropriate care.
• Because we bill primarily by the hour and in order to control costs, you agree that we may reasonably limit the scope of work to the initial complaint or agreed‑upon issues, rather than performing full restoration of all potential or secondary faults.
• We will explain known risks before we ask you to approve the work. We will handle your device with the care expected of a skilled repair service.
• We may retain limited diagnostic information, logs, and photos as reasonably necessary for quality control, training, legal, and operational purposes, in line with our Privacy Policy. Where we use such information for training, documentation, or marketing, we will do so on a non-identifying basis and without disclosing your personal contact details except as required by law or with your explicit consent.
• To the maximum extent permitted by law, MRC’s total aggregate liability for any claim relating to a particular service, work order, or device is limited to the total amount you paid to MRC for that specific service. You agree not to seek or recover any amount beyond this limit.

Rework and Finality of Service

• If you raise a concern about the original reported issue within a reasonable time, you agree to give MRC an opportunity to re-diagnose and, where appropriate, rework that original issue.
• Where we are given a reasonable opportunity to perform such rework and the original reported issue is remedied or brought back to the state agreed in writing, the service for that work order is considered fully rendered and our obligations for that work order are complete.
• New, different, or secondary faults that are not part of the original reported issue may require a separate quote, estimate, and work order, even if they are discovered during diagnostics or rework.

Customer Responsibilities

• You agree to provide accurate and complete information about the device, including any prior repairs, liquid damage, modifications, and relevant usage conditions.
• You confirm that you have the lawful authority to authorize diagnostics and repair on the device and to make decisions about its handling, data, and disposition.
• You agree not to send devices containing illegal content or contraband. MRC may refuse or stop service and may be required to report certain findings to authorities where mandated by law.
• For international service, you agree to provide accurate customs information and follow all carrier, import, and export rules. You are responsible for any delay, return, seizure, or charge caused by incomplete or incorrect shipping documents.
• If we reasonably believe a device poses a safety risk (for example, due to battery swelling, severe physical damage, or contamination), we may refuse, limit, or terminate service to protect staff, facilities, and other clients’ property.

Supply Chain Traceability (Executive Services)

For executive or enterprise services, MRC can maintain supply chain traceability for parts used and installed, including reasonable commercial records of component sources and destinations, when required by agreement or applicable standards.

Additional Agreements and Priority

For certain business, executive, or enterprise services, MRC may enter into a separate written agreement with you. If there is a conflict between that signed agreement and these Terms, the signed agreement will govern for the specific services covered by it, and these Terms will continue to apply to all other services.

Return and uncollected devices

When the approved work is done, we send an SMS with the result and the amount due.

We confirm who may collect the device before we release it. If someone else will collect it, tell us by SMS.

For returns by mail, we confirm the address and send the tracking details.

If we cannot reach you

We send an SMS when the device is ready to return. If we hear nothing within 14 days, we will follow up.

We do not treat a missed reply or late payment as your consent to scrap your device.

We must follow the law before we take ownership of a device. This also applies if we sell, give away, or scrap it. We will give required notices and meet required wait times.

Storage fees

We will agree to storage terms with you before storage fees start.

Storage costs CAD $1 per calendar day. We cap the total at the device's average used sale price, which we assess in good faith.

If you collect the device or arrange return on the agreed date, we may waive some or all storage fees.

Shipping costs and risk

You pay shipping costs both ways. Shipping risk passes to the carrier at handoff. We offer return shipping insurance at your cost.

You also pay any costs to cross a border. These include customs fees, duties, taxes, and brokerage.

Dispute Resolution and Arbitration

You agree that any concern, complaint, or issue must first be raised with us in clear written communication through the contact form on our Contact page (currently available at https://motherboardrepair.ca/contact.html or the equivalent page on our website). Email is not a guaranteed communication channel and may not be monitored; the contact form is the required starting point for dispute resolution.

We generally aim to respond to contact-form submissions within 2–3 business days, but response times are not guaranteed. A delay or failure to respond within a particular time frame does not waive any rights or obligations of either you or MRC.

Before starting any formal dispute process, you also agree to give MRC a reasonable opportunity to investigate and, where possible, remedy the issue in-house. In most cases this includes allowing us to re-diagnose the device and attempt a repair or rework of the original reported problem.

Except where prohibited by applicable law and to the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to our services, these Terms, or any device we have worked on will be resolved exclusively by binding individual arbitration and not in a court of law. Some rights may not be waivable under consumer-protection or other laws; nothing in these Terms is intended to limit any non-waivable rights. Subject to the foregoing, you waive any right to commence or participate in a lawsuit, jury trial, class action, or other representative proceeding against MRC in relation to such disputes.

The arbitration will be conducted in Ontario, Canada, under the applicable arbitration legislation then in force and in accordance with Ontario and Canadian federal law. The arbitrator may award only individual relief and may not consolidate claims of multiple parties.

Governing Law

These Terms are governed by the laws of Ontario and applicable Canadian federal law. Venue lies in Ontario, Canada.

Force Majeure

MRC is not liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics, labour disputes, supply chain disruptions, transportation or postal delays, power outages, or failures of third-party service providers. When such events occur, we will use reasonable efforts to resume normal operations as soon as it is practical to do so.

Rush service and time estimates

For jobs we accept for rush service, we charge an extra $130 CAD, plus tax.

We confirm rush service and the full price by SMS before work starts. A request in the form does not book a rush slot.

The rush fee buys priority in our work queue. It does not promise a repair result or a fixed finish date.

Time estimates

We aim to finish rush jobs in about 1–2 days.

We aim to finish standard jobs in about 14 days.

For retainer jobs, we aim for about 7 days.

If the estimate changes

We confirm a time estimate for your job after intake. We will tell you when that time starts. Parts, test access, holidays, or other delays can change it.

If we learn of a delay, we send an SMS with the reason and a new estimate.

A delay alone does not give you a right to a refund or discount. We will give refunds when the law requires them or we offer them in writing.

Retainer plans

Retainer plans include preferred rates and priority in our work queue. We confirm the terms that apply to your plan.

Severability

If any provision of these Terms or any other agreement, policy, or document published by MRC is found by a court or arbitrator to be invalid, unenforceable, or unlawful, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.