Frequently Asked Questions

We ensure quality through our comprehensive process:

• Expert Technicians: Our repair specialists have extensive training and experience.
• Quality Parts: We use only high-quality components for all repairs.
• Thorough Testing: Every repair undergoes extensive testing before return.

Our goal is to provide lasting repairs that solve your issues completely.

We maintain strict quality standards throughout our repair process:

• Industry-standard repair protocols
• Manufacturer-recommended techniques
• Proper ESD (electrostatic discharge) protection
• Comprehensive pre-return testing
• Quality inspection checkpoints

Use the contact form so the concern is added to your repair record:

1. Provide your original repair order number or receipt
2. Describe the issue clearly
3. Use an SMS-capable mobile number

We will follow up by SMS or voicemail. We do not use email for repair communication.

Some repairs fall into the "best-effort" category, particularly for vintage or heavily damaged devices:

• Component Testing: We always test the components we install to ensure they work properly
• System Limitations: Some devices cannot be fully tested due to missing or damaged components
• Vintage Equipment: Older systems may have limited testing capabilities
• Partial Repairs: We may only be able to test the specific components we've repaired

We will always make sure to test what goes into your hardware. If we can't test what comes out, we'll be upfront about the limitations and what we can verify.

Start every new repair with our contact form. Sending it creates a new device repair request and starts the free job assessment used to decide whether we can accept the job.

If you cannot use the form, our voice agent accepts voicemail requests at 226-702-0555. We use SMS and voicemail for repair communication.

Repair times vary based on the service:

• Standard Repairs: 1-3 business days
• Complex Repairs: 3-5 business days
• Advanced Repairs: Can take weeks depending on complexity and parts availability
• Mail-In Services: Add 2-4 business days for shipping each way (4-8 business days total shipping time)
• Custom Projects: Timeline provided after consultation

We'll provide you with an estimated completion time when you submit your device for repair.

Sometimes a device cannot be repaired, even after a careful attempt:

• We explain why the repair was unsuccessful
• We confirm any applicable diagnostic or authorized-attempt fee
• We discuss replacement, referral, or data-recovery options where appropriate
• We offer recycling when appropriate

Important: Invasive work can worsen an already damaged device. We disclose that risk, any applicable fee, and the work we propose before asking you to authorize the attempt.

Repair costs depend on several factors:

• Device type and model
• Nature and extent of the damage
• Parts required for the repair
• Labour complexity

The job assessment has no charge and only determines whether we can accept the job. If accepted, any diagnostic fee, repair pricing, and authorization are confirmed before billable work proceeds.

We confirm costs before billable work begins:

• Diagnostics: Any paid diagnostic fee is disclosed before you approve it
• Payment Timing: Payment is arranged after intake approval. Most jobs do not require advance payment; payment is due after the approved work is complete
• Deposits: We may require a disclosed deposit for expensive or special-order parts or special jobs
• Device Return: Payment and any return shipping charges are due before the device is released or shipped back

Most jobs are paid after the approved work is complete:

• Remote card payment when arranged
• Cash, debit, or credit when accepted in person
• Expressly approved invoice, purchase-order, or net-term arrangements for eligible business accounts

Our mail-in repair process is designed to be simple and secure:

1. Contact us for a job assessment
2. Receive packaging instructions if the job is accepted
3. Ship your device to our repair centre
4. We confirm job scope, pricing, and any paid diagnostic requirements before billable work begins
5. Upon approval, we'll complete the repair
6. Pay the completed work and return shipping charges
7. Your device is shipped back with tracking information

You are responsible for shipping costs to and from MRC. Most jobs are paid after completion; expensive parts or special jobs may require a disclosed deposit.

Yes, for jobs we accept first. Canada is our main market. International customers must wait for shipping instructions and pay all shipping, customs, duties, taxes, brokerage, insurance, and return costs. We may refuse a route or device that cannot be shipped legally or safely.

Storage space is limited:

• Communication: Respond promptly to repair and payment messages
• Extended Storage: Arrange it with us in writing before it is needed
• Retention: Devices left after payment is due are handled under the 30-day device-retention policy in our Terms of Service

Stay in contact with our team if collection, payment, or return shipping will be delayed.

Customers pay shipping costs to and from MRC. Shipping insurance is optional and can be purchased by the customer for additional protection.

Protecting your data is our priority:

• We follow strict data protection protocols
• Your data is never accessed unless necessary for the repair
• All staff sign confidentiality agreements
• We can perform repairs without accessing personal data in most cases
• We recommend backing up your data before sending in your device

For more information, please review our Privacy Policy.

Data recovery is not our specialty, but it is part of our skill set. This is a best-effort service, not lab-grade data recovery:

• Water-damaged devices
• Failed hard drives and SSDs
• Corrupted memory cards
• Non-booting devices
• Physically damaged storage media

If the data is critically important, we can recommend or refer you to a specialized service. We will not knowingly put your data at risk without your prior consent.