Frequently Asked Questions

We ensure quality through our comprehensive process:

• Expert Technicians: Our repair specialists have extensive training and experience.
• Quality Parts: We use only high-quality components for all repairs.
• Thorough Testing: Every repair undergoes extensive testing before return.

Our goal is to provide lasting repairs that solve your issues completely.

We maintain strict quality standards throughout our repair process:

• Industry-standard repair protocols
• Manufacturer-recommended techniques
• Proper ESD (electrostatic discharge) protection
• Comprehensive pre-return testing
• Quality inspection checkpoints

Customer satisfaction is our priority:

1. Contact us by phone (226-702-0555) or email (info@motherboardrepair.ca)
2. Provide your original repair order number or receipt
3. Describe the issue you're experiencing
4. Schedule a time to bring in your device or arrange for mail-in service

We'll work with you to address any concerns about your repair.

Some repairs fall into the "best effort" category, particularly for vintage or heavily damaged devices:

• Component Testing: We always test the components we install to ensure they work properly
• System Limitations: Some devices cannot be fully tested due to missing or damaged components
• Vintage Equipment: Older systems may have limited testing capabilities
• Partial Repairs: We may only be able to test the specific components we've repaired

We will always make sure to test what goes into your hardware. If we can't test what comes out, we'll be upfront about the limitations and what we can verify.

Repair times vary based on the service:

• Standard Repairs: 1-3 business days
• Complex Repairs: 3-5 business days
• Advanced Repairs: Can take weeks depending on complexity and parts availability
• Mail-In Services: Add 2-4 business days for shipping each way (4-8 business days total shipping time)
• Custom Projects: Timeline provided after consultation

We'll provide you with an estimated completion time when you submit your device for repair.

We are often the last stop before a device's dead forever. Sometimes beyond our control, things are dead beyond repair:

• We'll notify you immediately with a detailed explanation
• You'll only be charged for the diagnostic fee (if applicable)
• We'll discuss alternative options, including replacement recommendations
• We can attempt data recovery where possible
• We offer recycling services for devices that cannot be repaired

Important: You will be required upon submission of your devices to sign a waiver that your data and device may remain broken and possibly despite our best intentions end up being more broken due to the invasive nature of these types of repairs. You will typically not be entitled to a diagnostics refund and depending on what's negotiated may still be obligated to pay for the attempt, but this is rare and only used in exceptional cases.

Repair costs depend on several factors:

• Device type and model
• Nature and extent of the damage
• Parts required for the repair
• Labor complexity

We provide a diagnostic assessment and quote before proceeding with any repair work. You'll always know the full cost upfront with no hidden fees.

Our payment process is straightforward:

• Diagnostics Fee: Collected by the front-end shop where we provide services upon deposit of your device
• Final Payment: Collected before your device is shipped out
• Payment Timeline: You have 4 weeks to settle your bill before your device is sent to e-waste if not paid for or otherwise agreed upon

We ensure clear communication about all costs and payment deadlines throughout the repair process.

We accept the following payment methods:

• Cash
• E-transfers
• Debit cards

Our mail-in repair process is designed to be simple and secure:

1. Contact us to discuss your repair needs
2. Receive packaging instructions and a prepaid shipping label
3. Ship your device to our repair center
4. We'll diagnose the issue and provide a quote
5. Upon approval, we'll complete the repair
6. Your device is shipped back to you with tracking information

Throughout the process, we'll keep you updated on the status of your repair.

Due to limited workspace, we cannot store your devices and components for long periods without prior consent from our techs:

• Communication is Key: Please be prompt in communicating with our techs
• Storage Limitations: If bench space is limited and it's been 4 or more weeks since your last communication, your device may end up in the e-waste recycling stream
• Tech Consent: Extended storage requires prior agreement with our technicians

We recommend staying in regular contact with our team to avoid any storage issues.

Shipping insurance is optional and can be purchased by the customer for additional protection.

Protecting your data is our priority:

• We follow strict data protection protocols
• Your data is never accessed unless necessary for the repair
• All staff sign confidentiality agreements
• We can perform repairs without accessing personal data in most cases
• We recommend backing up your data before sending in your device

For more information, please review our Privacy Policy.

Data recovery is not our specialty but is part of our skillset. This is a best effort service and is not lab-grade data recovery:

• Water-damaged devices
• Failed hard drives and SSDs
• Corrupted memory cards
• Non-booting devices
• Physically damaged storage media

If your data recovery is of the utmost importance, we can recommend or refer you to a specialized service. We won't put your data at risk knowingly without your prior consent.