Overview
We retain as little information as possible at every step. We collect only what we need to provide repairs, communicate with you, meet legal and warranty obligations, and maintain basic records of work performed.
Information We Collect
- Contact details you provide (name, phone, email, mailing address for mail‑in).
- Device and job details (model, issues reported, diagnostics, work performed).
- Payment metadata via our third‑party processor; we do not store full card data.
- When required by agreement or law, parts/component traceability (sources and destinations) for components we use and install.
How We Use Information
- Provide diagnostics, repairs, returns, and support.
- Communicate about quotes, status updates, and shipping.
- Maintain job records and comply with legal/contractual obligations (including traceability when applicable).
Disclosure and Third Parties
- Payments: processed by a third‑party payment processor that keeps only minimal records required to process payments; we do not store full card numbers.
- Shipping: carriers receive only necessary delivery/return details for mail‑in services.
- Legal: we may disclose information if required by law, subpoena, or court order.
- We do not sell your personal information.
Security Practices
- Least‑privilege access to customer and job records.
- Encryption in transit and secure storage for operational data.
- Restricted retention: we keep job records and any required traceability only as long as operationally or legally necessary.
Your Choices
You may request access, correction, or deletion of your personal information (subject to legal/operational requirements). Contact us to submit a request.
Contact Us
MotherboardRepairCanada
207 Ottawa St S
Kitchener, ON N2G 3T3
Phone: 226-702-0555
Email: info@motherboardrepair.ca