Privacy Policy

Overview

We collect information needed to provide repairs, communicate with you, meet legal and warranty obligations, maintain basic records of work performed, and understand how this website is used. Pageview and behavioural analytics are active; session replay is disabled.

Information We Collect

• Contact details you provide (name, phone, email, mailing address for mail‑in).
• Device and job details (model, issues reported, diagnostics, work performed).
• Payment metadata via our third‑party processor; we do not store full card data.
• When required by agreement or law, parts/component traceability (sources and destinations) for components we use and install.

Website Analytics and Form Privacy

Notomo pageview and behavioural analytics are active. We collect page navigation and privacy-safe error metadata. Session replay is disabled, and website field values are not recorded by Notomo.

Your name, email address, phone number, device or project details, and issue description are sent to our form-processing service only when you choose to submit a form.

If you select mail-in service, the address text you type into address search is sent to Photon by Komoot as you type so that it can return address suggestions.

Our hosting, analytics, and infrastructure providers may process ordinary request information such as your IP address, browser type, requested page, and request time as needed to deliver, understand, and secure the website.

How We Use Information

• Provide diagnostics, repairs, returns, and support.
• Communicate about pricing, status updates, and shipping.
• Maintain job records and comply with legal/contractual obligations (including traceability when applicable).

Disclosure and Third Parties

• Forms: contact and device details are sent to our form-processing service at forms.motherboardrepair.ca only after you submit a form.
• Website analytics: Notomo receives page activity and privacy-safe error metadata for pageview and behavioural analytics. Session replay is disabled, and Notomo does not record website field values.
• Address search: if you choose mail-in service, Photon by Komoot receives the address-search text needed to return suggestions.
• Payments: processed by a third‑party payment processor that keeps only minimal records required to process payments; we do not store full card numbers.
• Shipping: carriers receive only necessary delivery/return details for mail‑in services.
• Legal: we may disclose information if required by law, subpoena, or court order.
• We do not sell your personal information.

Security Practices

• Least‑privilege access to customer and job records.
• Encryption in transit and secure storage for operational data.
• Restricted retention: we keep job records and any required traceability only as long as operationally or legally necessary.

Your Choices

You may request access, correction, or deletion of your personal information (subject to legal/operational requirements). Contact us to submit a request.