Contact Us
Get in touch for a free job assessment to determine whether we can accept your repair
Get In Touch
Tell us what is broken or what you need. An experienced technician will review the request and decide if we can take the job. Pricing and any paid diagnostics are confirmed after intake.
How We Reply
For a new repair, start with the contact form. Sending the form creates a new device repair request. We review it and reply by SMS.
Voicemail: Our voice agent accepts voicemail requests at 226-702-0555. This line does not receive text messages. Repair communication stays in SMS and voicemail.
Drop-Off or Mail-In
KW-PC desk:
309 Lancaster St W Unit #6
Kitchener, ON N2H 4V4
For mail-in jobs, wait for our address and shipping instructions. Do not ship before we accept the job.
Hours and Repair Updates
The online repair tracker is offline for the foreseeable future. Keep your ticket ID and contact us for status updates. We may restore online tracking in the future.
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Mail-In Service Policies
- Mail-in shipping to and from our location is at the customer's expense.
- We confirm repair pricing before billable work begins.
- Most jobs are paid after the approved work is complete. Expensive or special-order parts and special jobs may require a disclosed deposit.
- Diagnostic fees are non-refundable.
- Parts costs are non-refundable once ordered or installed.
- Return shipping and optional insurance are charged to the customer and must be paid before dispatch.
- We check the post once per business day at the start of the workday for incoming packages.
- Rush services incur a minimum 25% upcharge.
- After-hours work is billed at 3× the standard rate and is only available if the required parts are in stock.
Frequently Asked Questions
How long does a typical repair take?
Repairs typically take 1–14 days depending on the complexity of the repair and parts procurement. For mail-in repairs, please add shipping time to this estimate.
How does the mail-in repair process work?
Please request the mailing address during your job assessment process. We will direct you to mail to the appropriate facility. Do not ship until you receive the shipping address and instructions from your support agent. Once we receive your device, we confirm the accepted job scope, any paid diagnostic requirements, and repair pricing before work begins.
What payment methods do you accept?
Payment is arranged after intake approval. In-person cash, debit, or credit may be available. Eligible business accounts may arrange invoices, purchase orders, or approved terms.