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Builders Club

Builders Club Special Rates

As a Builders Club member, you're eligible for special rates on our repair services. Get in touch for a free job assessment to determine whether we can accept your repair.

Proud Sponsor of Builders Club

Motherboard Repair Canada is proud to support Canadian entrepreneurship by sponsoring Builders Club at 165 King St West, Kitchener. Builders Club is a coworking space that champions free thinking, values creativity, and nurtures entrepreneurship in the heart of Waterloo Region's tech ecosystem.

As part of our commitment to the local tech community, all Builders Club members receive exclusive discounts on our repair services.

Learn More About Builders Club

Get In Touch

Builders Club members get discounted rates on accepted repairs. Tell us about your device and we'll review whether it is a job we can accept.

Builders Club Special Rates

As a member of Builders Club, you're eligible for special pricing on all our repair services. Make sure to mention you're from Builders Club when submitting your request to ensure you receive the discounted rates.

SMS Follow-Up

Start new repairs with this contact form. Sending it creates a new device repair request. We use SMS and voicemail for repair communication, not email. Stripe may email an approved invoice or receipt from stripe.com.

Expert Team & Cybersecurity

Our specialists across our organization are all highly experienced, and we only hire the best in the field. Our leadership has a strong history in cybersecurity, and we design security into all of our processes and products. We're uniquely equipped to ensure the highest security and stability practices. We're privately owned and have no interest in cutting costs on skilled individuals to save a buck, so you can rest assured you're in good hands.

Voicemail

Our voice agent accepts voicemail requests at 226-702-0555. We reply by SMS or voicemail. This number does not receive text messages.

Repair Tracker Offline

The online repair tracker is offline for the foreseeable future. Keep your ticket ID and contact us for status updates. We may restore online tracking in the future.

Visit Information

Contact us before sending a device. We do not schedule appointments.

Mail-In Service

Convenient mail-in repair service. Please request the mailing address during your job assessment process. We will direct you to mail to the appropriate facility.

Do not ship until you receive the shipping address and instructions from your support agent.

Please include your contact information and device description inside the package.

Builders Club Member: Your submission will automatically include your Builders Club membership status, ensuring you receive our special member rates.

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Mail-In Service Policies

  • Mail-in shipping to and from our location is at the customer's expense.
  • We confirm repair pricing before billable work begins.
  • Most jobs are paid after the approved work is complete. Expensive or special-order parts and special jobs may require a disclosed deposit.
  • Diagnostic fees are non-refundable.
  • Parts costs are non-refundable once ordered or installed.
  • Return shipping and optional insurance are charged to the customer and must be paid before dispatch.
  • We check the post once per business day at the start of the workday for incoming packages.
  • Rush services incur a minimum 25% upcharge.
  • After-hours work is billed at 3× the standard rate and is only available if the required parts are in stock.

Frequently Asked Questions

How long does a typical repair take?

Repairs typically take 1–14 days depending on the complexity of the repair and parts procurement. For mail-in repairs, please add shipping time to this estimate.

How does the mail-in repair process work?

Please request the mailing address during your job assessment process. We will direct you to mail to the appropriate facility. Do not ship until you receive the shipping address and instructions from your support agent. Once we receive your device, we confirm the accepted job scope, any paid diagnostic requirements, and repair pricing before work begins.

What payment methods do you accept?

Payment is arranged after intake approval. In-person cash, debit, or credit may be available. Eligible accounts may arrange invoices, purchase orders, or approved terms.

How do I ensure I receive Builders Club member rates?

By submitting a request through this page, your Builders Club membership status is automatically included in your ticket. Our team will ensure special member rates are applied if we accept the job.

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