Builders Club

Builders Club Special Rates

As a Builders Club member, you're eligible for special rates on our repair services. Get in touch for a free quote!

Get In Touch

We're here to help with all your electronic repair needs. As a Builders Club member, you'll receive special rates on our services. Contact us for a free consultation and quote.

Builders Club Special Rates

As a member of Builders Club, you're eligible for special pricing on all our repair services. Make sure to mention you're from Builders Club when submitting your request to ensure you receive the discounted rates.

100% Human Support

Every request is handled by real technicians. We take tickets as we can and may occasionally place outbound calls from employee cell phones. We generally rely on our voicemail and SMS lines for communication.

Expert Team & Cybersecurity

Our specialists across our organization are all highly experienced, and we only hire the best in the field. With over 15 years of cybersecurity expertise protecting airports, government, and companies, we're uniquely equipped to ensure the highest security and stability practices. We're privately owned and have no interest in cutting costs on skilled individuals to save a buck, so you can rest assured you're in good hands.

Voicemail

226-702-0555 — leave a message; we'll call or text you as soon as possible. Note: This number does not support SMS.

Track Your Repair

Already have a repair in progress? Use your ticket ID to track your repair status online. Note: Repair tracking is currently incoming and will be fully functional soon.

Visit Information

We operate primarily via mail-in and scheduled drop-off/pickup. For mail-in service, please request the mailing address during your quote process.

Mail-In Service

Convenient mail-in repair service. Please request the mailing address during your quote process. We will direct you to mail to the appropriate facility.

Do not ship until you receive the shipping address and instructions from your support agent.

Please include your contact information and device description inside the package.

Request a Quote

Builders Club Member: Your submission will automatically include your Builders Club membership status, ensuring you receive our special member rates.

Email is optional. Phone/SMS is required so we can contact you.

Format: (XXX) XXX-XXXX

Please provide your direct Slack profile link from Builders Club. You can find this by right-clicking your profile in Slack and selecting "Copy link".

Select a specific service if applicable

Mail-In Service Policies

  • Mail-in shipping to and from our location is at the customer's expense.
  • Repairs must be invoiced and paid before work begins after diagnostics (if applicable).
  • All repairs, parts, and services are typically pre-paid to an extent.
  • Diagnostic fees are non-refundable.
  • Parts costs are non-refundable once ordered or installed.
  • Return shipping for mail-in services is pre-charged to avoid delays.
  • We check the post once per business day at the start of the workday for incoming packages.
  • Rush services incur a minimum 25% upcharge.
  • After-hours work is billed at 3× the standard rate and is only available if the required parts are in stock.

Frequently Asked Questions

How long does a typical repair take?

Repairs typically take 1–14 days depending on the complexity of the repair and parts procurement. For mail-in repairs, please add shipping time to this estimate.

How does the mail-in repair process work?

Please request the mailing address during your quote process. We will direct you to mail to the appropriate facility. Do not ship until you receive the shipping address and instructions from your support agent. Once we receive your device, we'll diagnose the issue and provide a final quote. Upon approval, we'll complete the repair and ship your device back to you.

What payment methods do you accept?

We accept all major credit cards, e-transfers, and cash (for in-person repairs). Payment is required before we ship your repaired device back to you.

How do I ensure I receive Builders Club member rates?

By submitting a request through this page, your Builders Club membership status is automatically included in your ticket. Our team will ensure you receive the special member rates when providing your quote.